Frequently Asked Questions

You can sign in with:

• Email and password
• Google
• Apple
• A one-time code sent to your email

We verify every landlord and property manager to protect applicants and make sure only people with a permissible purpose can see their information.

We'll ask you to verify after you place your first order. You'll need:

1. A device with a working camera
2. A valid, unexpired government-issued photo ID
3. A quick selfie

Most people finish in a few minutes.

Yes. Criminal history, sex offender registry, and global watchlist checks run right away.

Credit, eviction, income, and identity checks wait until your identity is verified, then start automatically. You don't need to place the order again.

Click + New screening in the Screening Hub, or start from tenant.checkr.com. Then:

1. Enter your applicant's name, email, and phone number (optional)
2. Choose a package
3. Check out, or choose "Applicant pays"

We'll send your applicant a secure link to complete their screening.

Yes. Every property has its own application link under Settings → Properties. Share it in your listing or with prospective tenants, and each person who applies gets their own screening. Screenings started from an application link are always paid by the applicant.

Once you place the order, we email your applicant (and text them, if you added a phone number) a secure link to their application. They review the disclosures, give consent, confirm their details, and verify their identity.

If they don't finish right away, we send reminders for about a week.

It's normal for applicants to take a little time. If it's taking too long:

1. Let your applicant know to look for an email or text from Checkr, including their spam folder.
2. If their email or phone number was wrong, click Edit Applicant Contact on the screening in the Screening Hub. This resends the invite. You can do this once, before the applicant opens their link.
3. If no results have come back 14 days after you ordered, you can click Cancel screening for a full refund.

No. You don't need the applicant's SSN to place an order. Applicants who have an SSN enter it securely themselves, and applicants who don't have one can say so in their application and still complete every check.

Yes. Citizenship doesn't matter. Applicants need a current US address, and phone numbers must be US numbers. Our checks search US records only, so history from other countries won't appear in the report.

Everything is in the Screening Hub. We'll also email you when the report is complete.

Once the report is complete and your identity is verified, you can click Download PDF to save a copy.

Timing depends mostly on your applicant. Most applicants finish within a couple of hours of receiving the invite.

After they submit, most reports are ready within 1 business day. Some checks can take up to 3 business days.

Yes. Results appear in the Screening Hub as each check finishes. Wait for the full report before making a decision.

The most common reasons are:

1. Your applicant hasn't finished. The report appears once they complete their application and results come back.
2. Your identity isn't verified yet. Credit, eviction, income, and identity checks wait until you verify.
3. You're signed in with a different account. A report shared with you can only be opened by signing in with the exact email address it was sent to.

Not today. If you deny an applicant based on information in their report, you're responsible for sending the adverse action notice required by the Fair Credit Reporting Act (FCRA).

You can find all prices on our Pricing page.

For high volume or partnerships, talk to our sales team.

See the checks included in each package, along with current prices, on our Pricing page.

Not today. Eviction history is included in the Essential and Complete packages.

Checkr Tenant accepts:

• Credit and debit cards (Visa, Mastercard, and other major cards)
• Apple Pay, when available

Yes.

At checkout, you will be able to select "Applicant pays" as an option. If you select that option, the applicant will be invited to pay as the first step of their screening process.

You're charged when you place the order, unless you choose "Applicant pays." If your applicant never completes their screening, you can cancel it from the Screening Hub 14 days after ordering for a full refund.

Click Download receipt on any report in the Screening Hub. To download all of your receipts for a month at once, go to Settings → Receipts.

Checkr tenant screening prides itself on delivering best-in-class customer service, and we want to honor refund requests when they make sense. However, to curb and prevent abuse, there are limits on what we will refund.

Note that we reserve the right to refuse a refund to any customers outside of the use cases highlighted below.

Generally, Checkr will honor the following refunds:

1. If a screening is canceled by an applicant who doesn't recognize the property, we will automatically refund the full price of the screening.
2. If no results have come back 14 days after you ordered, a "Cancel screening" button appears on that screening in the Screening Hub. Canceling refunds the full price right away.

Refunds will not be granted if

1. Any results have come back on the screening; partial results count as progress towards a report.
2. Abusive behavior with support staff. We will not tolerate any bad behavior. The right to request a refund is forfeited the moment you mistreat Checkr's staff.
3. You disagree with the results or believe information is inaccurate. Our service is provided "as is". Contact support to dispute a record; a dispute is reviewed separately and does not result in a refund.
4. You want different results on your report.

Once processed by our system, allow 3-10 business days for the refund to be posted on your account.

1. Create an account and verify your identity.
2. Ask us for API access in the chat.
3. Once access is turned on, create API keys under Settings → Developer.

Read the developer guide to get started.

Test keys are free and never charge. To place real orders, create a Live key and add a card under Settings → Billing. Live API orders are charged to that card.

Open the link from your email or text message again. You'll pick up where you left off, and you don't need an account. If you can't find the link, ask the landlord or property manager to check that they have your correct email and phone number.

Open the link from your email or text message and tap Verify again. Use good lighting and a valid, unexpired government-issued photo ID. If it still doesn't work, contact support using the chat on this page.

Contact support using the chat on this page. We can correct your name, email, phone number, date of birth, or address.

Click I don't recognize this property in the email you received, or on the first page of the application. We'll cancel the screening and stop contacting you.

Checkr Tenant only handles rental screenings. For background checks for a job or a gig app (like DoorDash), visit the Checkr help center.

Use the chat in the bottom corner of this page. We don't offer phone support.