Frequently Asked Questions

Today, we support

• Username and password
• Google Authentication

We plan on adding more login options as time goes by.

We need to verify each landlord or property manager's identity before gaining access to Checkr Tenant. The identity verification process helps us protect applicants and ensure that only people with permissible purpose have access to the information.

To complete the onboarding process, we require you to have

1. A device with a working camera
2. The ability to take a selfie with the device's camera
3. The ability to take a picture of an unexpired valid identity document (front and back)

Once you've submitted the information, you will be added to the review queue. The majority of reviews happens in a few minutes, some reviews may take up to 24 hours to be processed.

Checkr will not prevent you from submitting screenings in the meantime, but sensitive information will be redacted until the onboarding process is fully complete.

Ordering a new screening is very simple. Simply head out to tenant.checkr.com/applicant/ to start the screening process.

Once you have entered the applicant information and their contact information, Checkr will reach out to the applicant by SMS and/or email. The message contains a unique link for each applicant to complete the tenant screening steps.

If the applicant does not complete the tenant screening steps, we will remind them every day until the steps are complete.

No, Social Security Numbers are not required to do a tenant screening. If you have the SSN available, please provide it as it will improve the accuracy and thoroughness of the background check.

No, currently international background checks are not yet available.

It's perfectly normal for the applicant to take a bit of time to review their application information. However, if the applicant takes too long, make sure to inform them that Checkr has reached out to them

Checkr tenant screening prides itself on delivering best-in-class customer service, and we want to honor refund requests when they make sense. However, to curb and prevent abuse, there are limits on what we will refund.

Note that we reserve the right to refuse a refund to any customers outside of the use cases highlighted below.

Generally, Checkr will honor the following refunds:

1. If a screening is canceled by an applicant who can't recognize a property, we will automatically refund the full price of the screening.
2. If a screening has seen no progress (not a single piece of data) in 2 weeks, we will show a "Cancel screening" button on the user interface for that screening. If you choose to click, the screening will be immediately canceled and refunded.

Refunds will not be granted if

1. Any partial progress has been made on the screening; partial information counts as progress towards a report.
2. Abusive behavior with support staff. We will not tolerate any bad behavior. The right to request a refund is forfeited the moment you mistreat Checkr's staff.
3. You are not satisfied with the results. Our service is provided "as is". If you want to dispute the results, you are welcome to open a consumer escalation, but it will not result in a refund.
4. You want different results on your report.

Once processed by our system, allow 5-10 days for the refund to be posted on your account.

You can find our pricing page here Pricing

We offer price breaks for large customers, please reach out to our sales team via the support chat to inquire about prices.

Checkr Tenant accepts

• Credit Cards (All major credit card providers accepted: VISA, Mastercard, etc...)
• Apple Pay, when available

Yes.

At checkout, you will be able to select "Applicant pays" as an option. If you select that option, the applicant will be invited to pay as the first step of their screening process.